1. INTRODUCTION

• This return and refund policy (“Policy”) applies to use of the website www.yellowantnest.com including any web-pages thereof, mobile-optimized version of the website and other media formats (hereinafter collectively referred to as “Platform”) owned by Yellow Ant Nest, a proprietorship firm, having its registered office at SF 303, SS Parkview Apartments, 7th Cross, Chennammanakere, Achukattu, Banashankari 3rd Stage, Bangalore-560085, Karnataka, India (hereinafter “Yellow Ant Nest”, “We”, “Us” or “Our”).
• We strive to provide you (“You”, “Client” “User” “Your”, “Yourself”) with the best possible customer experience, from placing an order to initiating a return on the Platform. You can expect a hassle-free experience when returning or cancelling products/services that You have ordered/booked while transacting on the Platform.
• Please also read Terms of Use (“Terms”) and other policies as set out on the Platform before proceeding to place an order. By placing a purchase order, it shall be deemed that you have read the Terms and other policies including this Policy and the same are acceptable and binding upon you.
• By placing a purchase order for a product on the Platform, you agree that you are accessing the product(s) available on this Platform and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction with Yellow Ant Nest through this Platform.
• Before placing an order on the Platform you are requested to carefully read the description of product(s), product specific conditions, the Terms and Yellow Ant Nest’s policies published on the Platform.
• Please keep in mind that We reserve the right to change the terms of the Policy that governs Your return, refund, or cancellation of an order for products/services on the Platform at any time. It is recommended that whenever You wish to use the Platform or the services provided herein, You review the Policy to ensure that You understand the terms and conditions that apply at the time You place any order for products/services offered on the Platforms. Users of the Platform are encouraged to review the policy on a regular basis for any updates.

2. INVITATION OF OFFER AND ACCEPTANCE OF OFFER

• All products and information displayed on Platform are Yellow Ant Nest’s invitation to offer and not an offer. Your order for purchase of any products constitutes your offer which shall be subject to Terms and the terms of this Policy and Yellow Ant Nest reserves the right to accept or reject your offer in part or in full.
• Acceptance of your order for purchase by Yellow Ant Nest will take place upon dispatch of the product(s) ordered. For avoidance of doubt, no act or omission by Yellow Ant Nest prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
• Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by Yellow Ant Nest and the balance would continue to be an offer to Yellow Ant Nest and Yellow Ant Nest reserves the right to accept or reject such balance order.
• We may also require additional verifications or information before accepting any order. If you have provided us with your contact details such as mobile number, phone number or e-mail address, we will call you or send you an e-mail or use any other mode of communication for obtaining additional information from you to accept your order.
• Any coupon code can only be used once by a user. Coupon code will not be valid on discounted products. Coupon codes cannot be clubbed with existing offers, wallet or discounts.

3. DISCLAIMER

• Yellow Ant Nest hereby disclaims any guarantees of exactness as to the finish or appearance of the product as ordered by you.
• Yellow Ant Nest has taken all steps to ensure that the colour, size, shapes, design and other features of the products that are displayed on our Platform are accurately reproduced so as to resemble the actual product. However, the graphical display i.e. visuals of the products would be dependent upon the configuration of your computer resource. Yellow Ant Nest does not guarantee that the colour of products displayed on the Platform in your computer resource accurately represents the actual product. There is also a possibility that the quality of any products purchased or obtained by you through the Platform may not meet your expectations.
• Yellow Ant Nest expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product information and/or specifications) on the Platform.
• While we have taken precautions to avoid inaccuracies in content; this Platform, all content, information, software, products, audio or video and related graphics are provided as is, without warranty of any kind. Yellow Ant Nest is not obligated to provide any physical preview of the object either before or after the sale.
• The Architectural Drawings offered on Our Platform are curated and provided by architects affiliated with Yellow Ant Nest. We strive to maintain the highest standards of quality and accuracy in these drawings; however, it is important to note that we do not assume responsibility for any discrepancies or errors that may be present. Purchasing Architectural Drawings from the Platform is undertaken at Your own risk.
• While We make every effort to ensure that the Architectural Drawings meet professional standards, variations in interpretation, individual preferences, or unforeseen factors may influence the user experience.
• Please be aware that the decision to purchase and download Architectural Drawings implies acknowledgment and acceptance of the inherent risks associated with the digital nature of the products. We reserve the right to make changes to Our Platform policies, including this Policy, and any updates will be published on our Platform.

4. DEFINITIONS

For the purposes of this Policy, wherever the context requires, the term:

• “Architectural Drawing(s)” refers to visual and technical document, including but not limited to representation drawings of designs that illustrate in detail the layout of rooms, floor plans with furniture layout, structural drawings, elevations, electrical and plumbing drawing, walls, doors, roofs, and foundations of a building in 2D & 3D perspectives providing a comprehensive understanding of the building’s appearance, which are available for download on the payment of fees;
• “Consultation Services” refers to the service which allows users of the Platform to consult with experienced architects and interior design freelancers by paying the fees.

5. REFUND POLICY FOR ARCHITECTURAL DRAWINGS

• No Refund Policy: Once the payment is made, and the Architectural Drawing is ready to download, no refunds will be provided. We encourage you to thoroughly review the design details before completing your purchase.
• Clarification and Consultation: Once the payment is made, and the Architectural Drawing is ready to download, no refunds will be provided. We encourage you to thoroughly review the design details before completing your purchase.
  • If You encounter any difficulties during the download process or suspect any issues with the drawings, please reach out to Our customer support team for assistance.
  • If You have any concerns regarding the Architectural Drawings You have acquired, please do not hesitate to reach out to our customer support team within 3 months of Your purchase. Additionally, you have the option to book a consultation with experienced architects and freelance designers listed on our Platform.
  • We want you to be satisfied with your purchase. If you have any concerns about the drawings acquired, please reach out to our customer support team within 30 days of your purchase. We will assess your request on a case-by-case basis and strive to find a suitable resolution.
  • Please note that after the completion of 3 months from the date of purchase, no requests for clarification will be entertained. We encourage you to address any concerns or seek clarification within this timeframe.
• Changes to Architectural Drawings: Any minor changes requested by you may be made at the sole discretion of the Company. However, significant changes may require additional payment. We will inform you of the feasibility and any associated costs before proceeding with substantial modifications.

6. REFUND, CANCELLATION, AND RE-SCHEDULING POLICY FOR ARCHITECT CONSULTATION SERVICES

• Full Refund for 24-Hour Notice: A full refund will be provided if the appointment for Consultation Services is cancelled at least 24 hours in advance of the scheduled consultation.
• Cancellation Between 24 Hours and 5 Hours Before Appointment: Cancellation of a Consultation Services appointment during this period will result in the retention of 60% of the fee, with a refund of the remaining 40% of the fee provided.
• Cancellation Within 5 Hours of Appointment: No refund shall be provided for the cancellation of a Consultation Services appointment made within 5 hours of the scheduled consultation.
• Refund Processing Time: Eligible refunds for cancellations made within the specified timeframes will be processed within 7-10 working days. The refunded amount will be credited to your original account/mode of payment.
• Re-scheduling Policy: If you wish to re-schedule the booking, it can only be done before 24 hours from the booking date. Re-scheduling is subject to the availability of time slots. Re-scheduled appointments must occur within 15 days from the original booking date. Any re-scheduling beyond this timeframe may require a new booking and may be subject to availability and no refund will be provided.

7. CUSTOMER SUPPORT

• If You have any questions about this Refund and Cancellation Policy, please contact our customer support team by sending us email at [●] or by visiting this page on Our website: ‘Contact me’ section on www.yellowantnest.com.